ePayroll PIN Auto-Reset
PIN auto-reset allows you to have ePayroll reset your Personal Identification Number (PIN) to your default PIN. This allows you to have access to your ePayroll account after normal business hours, even if you forget your PIN.
When you successfully log on to epayroll.theworknumber.com/osu for the first time you will be asked to complete a brief enrollment application. Once you complete this application, PIN auto-reset will be enabled for both the online and telephone ePayroll systems. Please Note: There is no way to enroll in PIN auto-reset using the Interactive Voice Recognition (IVR) telephone system.
If You're Enrolled in PIN Auto-Reset
Online
If you forget your PIN, click the "Forgot your PIN?" link on the e-Payroll login page. Follow the instructions and your PIN will be reset. An e-mail notification will be sent to you confirming the change for security purposes.
Telephone
When you enter an invalid Employee ID/PIN combination on the Interactive Voice Recognition (IVR) system, you will be given the option to reset your PIN by a voice prompt. If you have an e-mail address configured with ePayroll, the PIN will be reset and a confirmation will be sent to your e-mail address. If you do not have an e-mail address configured for the PIN auto-reset application, you will not be able to automatically reset your PIN and will be sent to an attendant.
Not Enrolled in PIN Auto-Reset?
If you forget your PIN and are not enrolled in PIN auto-reset, contact TALX Customer Service at 1-800-996-7566. Their hours of operations are Monday through Friday from 8:00 a.m. - 9:00 p.m. Note: Ohio State's company code is 10380.
