Why is money being taken from my total pay?

Money taken out of your account is either due to deductions or manditory garnishments. For details, refer to Deductions & Garnishments.

When is my payday?

If you are paid bi-weekly, you be paid every-other Friday. If you are paid monthly, your payday is the last working day of the month. Please refer to the Pay Calendars for more information.

What if I move or need to change my address?

Your address can be changed by your Department Human Resource Professional. Enter your employee ID in the Consultant Directory to find out your department's Human Resource Professional.

My paycheck has been mailed and I have not received it. What can I do?

If your paycheck has been returned to the university you will receive an e-mail notification. After 5 business days you can contact Payroll Services for a duplicate check.

How do I get my employee ID number?

Your 8 digit ID number can be obtained from your BuckID Card (if issued after 2002), Medical Center ID Badges, past pay stubs, and/or your departmental Human Resources Professional.

What should I do if I forget my PIN/password?

If you forget your PIN, refer to the ePayroll PIN Auto-Reset for detailed instructions.

Do I need a computer to access my pay stub information?

You may access your payroll information by calling 1-866-OSU-EPAY (1-866-678-3729). You still need your employee id number and your PIN to access your pay stub information.

Why has my direct deposit stopped working?

If you have not been paid for 90 days, your direct deposit is automatically stopped. If this is the case, you must re-activate your direct deposit by deleting your bank information in the ePayroll system and re-entering your account information. If you need assistance, please contact Payroll Services.

How long does it take for direct deposit to take effect?

Once you submit your bank information through the ePayroll web site, direct deposit should be fully processed within 1-2 weeks. Other methods may take longer.

Can I stop this week's direct deposit?

Depending upon how soon your next payday occurs, we may not be able to stop the direct deposit. Please contact Payroll for assistance.

What should I do if my card is lost or stolen?

Immediately call 1-888-606-7058 to report a lost or stolen card, and order a replacement. You will not lose your money if someone uses the card without your permission, provided you report the card as lost or stolen in a timely manner. This is a major benefit of getting paid with a Chase E-funds Payroll Card.

What happens if I need to return a purchase made with my pay card?

When the merchant accepts your return, the purchase amount will be credited to your Chase E-Funds Payroll Card account; the credit will generally post to your account within 3 days.

What do I do if a merchant tells me my pay card was "declined"?

Declines generally occur when the purchase amount is more than the available funds in your account. You may offer to pay the merchant part in cash and part with your card. To avoid declines, be sure to check the balance on your card before making a purchase.